Customer Service Agent (English + Norwegian / German / Dutch or Polish)

Requirements:

• "Must have" 2 language knowledge - min. B1 level of English + Norwegian / German / Dutch or Polish;
• Excellent communication and customer service skills;
• Ability to work independently and in a team;
• Skilled IT user;
• Willingness to work shift hours/part-time;
• Previous experience in an outsourced customer service environment is of advantage.

Responsibilities:

• Handle phone calls with customer queries and provide resolution to end users;
• Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.;
• Ensure that cases are resolved within case life cycle, as per individual balanced scorecard;
• Escalate priority issues per client specifications to the immediate lead as applicable;
• Communicate well with internal and external contacts;
• Provide exemplary customer satisfaction;
• Meet quality standards on all handled contacts;
• Complete hours of staffed time on all rostered days;
• Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs;
• Additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI;
• Attend trainings as required.

Company offers:

• New and modern office in Riga, Latvia;
• Salary 1500-1700 EUR gross / month;
• Career opportunities and professional development;
• Free access to trainings and courses through the company's internal learning platform.
• International business environment;
• Health insurance;
• Flexible work time.

Workplace: Riga, New Teika
Work hours: part-time / shift work / flexible work schedule

Please apply with CV to the e-mail: cv@darbaguru.lv

(*) When submitting your application, you agree to the processing and transfer of your provided personal data for the purpose of recruitment by Tech Mahindra Limited, Latvijas filiāle (reģ. 40203552317).