We met with Marcis Lukmanis, a representative of the manufacturing company Haugaard Baltic. The need for support with HR management processes arose because the colleague who had previously performed these functions had gone on leave for a certain period. To support the company's managers on human resources matters, priority HR management functions for business development were defined, and an action plan was developed to improve HR management processes.
DarbaGuru is a full-cycle HR solutions agency, and our team includes several professional HR management consultants who provide companies with outsourced HR management services. Our goal is to help companies organize their HR functions in a way that supports the achievement of business goals, while ensuring that day-to-day HR processes are organized efficiently and professionally.
Already in the first three months of working with DarbaGuru HR partner Ilze Egle the company's team has grown by more than 20 employees, several process improvements have been launched, and new initiatives have been introduced.
Today, Marcis and Ilze have agreed to share their experience, and this interview reveals how HR outsourcing has helped the company optimize processes and improve work efficiency by implementing new perspectives and solutions.
Marcis, please tell us about the situation in your company before you chose our services. What were your main challenges at the time, and how did this affect your company's daily operations?
Marcis: "Before we chose DarbaGuru's services, our company was in a difficult situation. Our colleague who handled HR functions had gone on leave for a certain period, and we faced major difficulties trying to fill this role ourselves. This affected our daily workflow, because HR functions are essential to successful business operations and employee satisfaction. The main challenges were related to recruitment, motivating existing employees, and maintaining work efficiency."
At what point did you realize that you needed outsourcing in the field of HR management? What prompted you to choose this particular collaboration model as the most suitable solution?
Marcis: "When it became clear that our internal resources were not enough to effectively carry out HR functions, we started looking for solutions. We saw that our team could not fully focus on its core tasks while also handling employee-related matters at the same high quality. The collaboration model offered by DarbaGuru seemed like the most suitable solution, as it allowed us to quickly fill the missing role with a professional team covering a wide range of collaboration solutions, ready to get to work right away."
Can you share a specific story about how our services helped solve a major challenge in your company?
Marcis: "Of course. One of the most significant challenges was the fast and effective attraction and recruitment of new employees. The DarbaGuru team developed a clear and structured recruitment process that allowed us to hire several qualified employees in a short period of time. This significantly impacted our production volume and helped considerably improve the quality of work."
What were your main concerns or worries before deciding to use HR outsourcing? Were these concerns justified, looking at your experience so far?
Marcis: "Our main concerns were related to whether the outsourcing provider would be able to get to know our company's culture and specific needs well enough. However, looking at our experience so far, I can say that these concerns were unfounded. The DarbaGuru consultant fit into our company environment very quickly and provided professional, tailored solutions."
What changes have managers and employees noticed - how have your company's work efficiency and daily operations changed since you started working with us?
Marcis: "Since starting our collaboration with DarbaGuru, managers and employees have noticed a significant improvement in work efficiency. Recruitment, training and development programs, and employee motivation systems have all improved considerably. This has allowed our team to work more efficiently and with greater satisfaction."
Is there a specific project or activity that Ilze helped implement that significantly improved the situation in your company? Please tell us more about it.
Marcis: "Yes, one of the most important projects was the recruitment process that Ilze helped develop and implement. Previously, it was difficult for us to quickly and effectively find and hire qualified employees who met our requirements. With Ilze's help, we created a structured and well-thought-out recruitment process that not only sped up hiring but also ensured higher quality. This significantly improved our production volumes and work efficiency."
How do you rate our collaboration so far? What has been most valuable and surprising to you about our services?
Marcis: "Our collaboration so far has been very successful. The most valuable thing is that the DarbaGuru team is able to respond quickly and effectively to our needs and offer tailored solutions. The most surprising thing is how quickly she was able to fit into our company culture and provide support that is just as good, if not better, than our own internal resources."
Are there any new HR process initiatives whose importance you had not previously considered, but where Ilze's outside professional perspective helped you identify significant opportunities for improvement?
Marcis: "Yes, one such initiative was the introduction of regular employee satisfaction surveys. We had not previously paid much attention to this, but Ilze emphasized the importance of these surveys and helped create a system that allows us to regularly assess and improve employee satisfaction."
What advice would you give to other business owners who are considering using HR outsourcing but have not yet decided? And what would you say about working with the DarbaGuru team in general?
Marcis: "I would definitely recommend that other business owners consider using HR outsourcing, especially if they face challenges similar to ours. Working with the DarbaGuru team has been excellent – they are professional, responsive, and able to provide tailored solutions that meet the company's needs."
What are your future plans regarding HR processes in your company, and how do you see our agency's role in implementing these plans?
Marcis: "Our future plans are to continue developing and improving HR processes, focusing on employee development and satisfaction. We see DarbaGuru as an important partner in this process, as their experience and professionalism will help us achieve our goals."
Ilze, please tell us about your experience working with Haugaard Baltic. How do you see the collaboration from the agency's perspective, and what are the future plans for this project?
Ilze: "Working with Haugaard Baltic has been a very positive experience. The company's management is very open and ready to implement new HR initiatives, which is a very important aspect of our cooperation and helps drive growth and development. This is a successful collaboration in which we can provide real value to the company, offer an outside perspective, and introduce best practices in HR processes. And the result is truly satisfying. Our future plans are to continue working closely together and help Haugaard Baltic develop even more effective HR processes that support the company's long-term goals."
Thank you to Marcis and Ilze for an open conversation and for sharing their valuable experience!
HR management is not just administration, but a comprehensive approach to employee development, motivation, and company culture. We wish you continued success in implementing your planned HR initiatives and achieving ever greater success. May our collaboration help your company develop and grow. Your business growth is just as important to us as it is to you.
Learn more about HR outsourcing